Refund policy

Refund Policy

Last updated: November 10, 2026

We want you to be happy with every download from Zackages.

Digital downloads (PDF printables)

Because digital files can't be returned once they have been delivered, all sales of digital downloads are final. We are happy to help in these cases, and we will replace the file or issue a full refund if you contact us within 14 days of purchase:

• the file is corrupted, incomplete or will not open;
• you did not receive your download link;
• the product is materially different from its description;
• you were charged more than once for the same product.

Printed copies

Where printed copies are offered, they are made to order for delivery within Canada. If your printed copy arrives damaged or incorrect, contact us within 14 days of delivery with a photo and we will reprint it or refund you.

How to ask for help

Email info@zackages.com with your order number and a short description of the problem. We aim to reply within 2 business days.